Delivery
Free next-day delivery on all orders over £200*
Orders received before 1pm (Monday – Friday), after 1pm orders will be sent the following day.
Free standard delivery on all orders under £200**
Orders below £200 will be shipped on standard shipping of 3-5 working days. If you require next day delivery this can be chosen when you place your order in the check-out process, there is an additional charge for this of £9 (£7.50 plus VAT). Orders of smaller, light weight accessories can also be sent next-day, the price is calculated in the check-out and ranges from £4 – £9 including VAT. If you chose to upgrade to next-day your order must be received by us by 1pm, orders placed after 1pm will be sent the following business day.
Please note delivery is to mainland UK only. If you require delivery to areas outside of the UK mainland please contact us on 01724 781647 or email us on info@dhtoolstore.co.uk.
Please note: “Build a Kielder Kit” can take up to 5 working days to prepare and dispatch.
Shipping charge applies to UK Mainland only. If you reside outside UK Mainland and require additional shipping charges may apply. Please contact us if you have any queries.
Should you need any more information over delivery times please don’t hesitate to contact us.
Despatch or delivery delays
We always endeavour to deliver your order as soon as possible and will normally dispatch within 1-2 business days. If this is likely to be any longer for any reason we will contact you. A valid signature will be required on delivery. Immediately prior to dispatch of the goods, title in the goods will pass to you. In the unlikely event that you have not received all goods within 14 days of the date of dispatch, you must notify us as soon as possible. If in the event we have to make a partial shipment of your goods we will contact you to arrange how the order is to be shipped.
VAT
All UK orders include VAT at 20% (Subject to changes in taxation).
Payment security
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Payments taken online are provided in secure environments provided by Elavon & Paypal who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.